Sometimes email falls through the cracks and doesn’t make it to your inbox. There are no bugs related to sending mail in connecta.
This means that once the email is sent from our servers, we don’t know what happens to it.
We’ve passed on the email and trust that your mail server will deliver it to you.
We do not have the resources to troubleshoot each individual mail problem, but we can give you general guidelines to help.
All emails from the Connecta application will have a From header with one of the following email addresses:
You might consider adding these email addresses to your address book and/or
asking your network administrator to whitelist these email addresses.
Emails from Connecta can get caught in SPAM filters. Check the SPAM folder in your email inbox to see if it’s there.
If it’s not in your local SPAM folder, ask your network administrator if the message might be blocked at the network level.
Our support team can provide more information on what IP addresses to whitelist.
Most email clients allow you to mark an email as spam. This does lots of things behind the scenes –
including telling our mail provider that you think Connecta emails are spam. If we send any email to your address again
– our email provider refuses to send it on – much makes sense, since you marked us as spam.
If that’s the case, the only way through this is to ask us to reset the ‘spam flag’ on your behalf.
It’s quite possible for Connecta users to forget which email address they’re currently using and expecting
to receive the emails on. Double check your details – under Account Settings just to make double sure you
are using the right account.